Support
Need help? Email us at [email protected]. Please include your device model and player name so we can help you faster.
Frequently asked questions
I lost my progress. How do I get it back?
Your progress is saved in the cloud. Sign in to Apple Game Center (iOS) or Google Play Games (Android) with the same account you used before, then reopen the Game. Your levels, stars and gold will be restored.
How do I restore my purchases?
Open Settings > Restore Purchases in the Game while signed in to the same App Store or Google Play account you used to buy. If something is still missing, email us with your purchase receipt.
How do I remove ads?
The No Ads purchase removes interstitial ads. Rewarded ads stay available, but they are always optional: you only watch one if you want its reward.
How do lives and gold work?
Lives limit how many levels you can play in a row. You can get +1 life by watching an optional rewarded ad. Gold comes from free gold rewards, optional rewarded ads (including 2x gold) and gold packs, and you can use it on boosters such as Shuffle, Cross Blast and Hint.
I found a bug. How do I report it?
Email [email protected] with a short description of what happened, the level number, your device model and your player name. A screenshot or screen recording helps a lot.
How do I delete my account?
See the Delete account page.